These Terms govern your use of Clem's Desk, a service of Clem Automation Works LLC ("Clem's Desk," "we," "us"), a Texas LLC based in Longview, Texas. By signing up, you agree to these terms.
Clem's Desk provides automated text-based missed-call recovery: text-back on your existing business number, automated intake, calendar booking, urgent-call alerts, follow-up messaging, weekly reporting, and review-request follow-up. Clem's Desk does not provide AI phone or voice answering, website design, SEO, or ad management services.
By providing your phone number and checking the SMS consent box, you agree to receive text messages from Clem's Desk related to your audit, onboarding, and ongoing service. Consent to receive texts is not a condition of purchase. Message and data rates may apply. Message frequency varies. Reply STOP to any message to opt out at any time; reply HELP for help. The first automated text in any conversation identifies itself as an automated assistant, and any customer who asks for a real person is connected to the business owner.
Clem's Desk does not guarantee any specific amount of revenue, number of bookings, or response rate. We guarantee only that every eligible missed call receives an automated text response. An "eligible" missed call is a call placed to your active, connected business number while your service is active — it excludes calls blocked as spam/robocall traffic, calls occurring during a verified outage of an underlying third-party platform (see Third-party services below), and calls placed before your number is fully connected. The service is provided on an "as-is" and "as-available" basis, without warranties of any kind, express or implied.
Clem's Desk relies on third-party platforms and infrastructure — including but not limited to Twilio, GoHighLevel, Anthropic, Google, and Stripe — to deliver its services. Clem's Desk is not responsible or liable for any service interruption, data loss, delay, error, or failure caused by the unavailability, malfunction, or discontinuation of any third-party platform or service outside Clem's Desk's direct control. This limitation applies regardless of whether the third-party failure results in missed calls, missed messages, missed bookings, or any other business impact to you.
To the maximum extent permitted by law, Clem's Desk's total liability arising out of or relating to the service is capped at the total fees you paid in the 3 months preceding the claim, and Clem's Desk is not liable for any indirect, incidental, or consequential damages. You agree to indemnify Clem's Desk for any claim arising from your own failure to comply with consent, TCPA, or A2P messaging obligations toward your own customers.
Every automated text conversation self-identifies as automated on first contact, and a real person is available on request. If and when voice AI answering becomes available, the AI voice will disclose that it is automated within the first 30 seconds of any call, consistent with Texas law (SB 140).
You retain ownership of your phone number, your account, and all data associated with your use of Clem's Desk, including after cancellation. Your customer data lives only in your own account and is never shared across clients. Data is exported on request and deleted within 30 days of cancellation. Clem's Desk never sells your phone numbers or opt-in consent, and never sends cold outbound SMS to purchased lists. See our Privacy Policy for details.
Either party may terminate this agreement at any time. Upon termination, Clem's Desk will cease texting on your behalf as of the end of the current billing period.
Questions about these terms can be sent to hello@clemsdesk.com or (903) 321-4661.